JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as

Tier 1 Customer Support Supervisor - China (remote)

Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will lead and supervise Tier 1 customer support agents to ensure high-quality service delivery
• You will monitor team performance and provide coaching and feedback to enhance productivity and customer satisfaction
• Your will resolve escalated customer issues and handle complex inquiries
• You will develop and implement training programs for new agents and ongoing skill development
• You will collaborate with other departments to optimize workflows and enhance the overall customer experience
  
  
  

YOUR PROFILE

• You have proven experience in a customer support supervisor or team lead role
• You have strong leadership and interpersonal skills
• You have excellent problem-solving abilities and decision-making skills
• You have the ability to thrive in a dynamic and fast-paced environment
• You are proficient in relevant software tools and platforms (e.g., Zendesk)
• You have exceptional communication skills and a customer-centric mindset
• You are fluent in English and Mandarin
  
  
  

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making 
• Flexible working hours
• Most importantly: The chance to solve an actual problem

About us

Expatrio aims is to be the best solution for international students in Germany. With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.

Does the position sound interesting to you? Then we would be very happy to receive your application.

Your Expatrio team