Customer Support Agent (English & Arabic) - Egypt (Remote)

Egypt - Remote

Full-time

Fixed-term

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as

Customer Support Agent (English & Arabic) - Egypt (Remote)

Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail, live chat and phone
You will make sure that our customers get excellent customer service
Your main tasks will include the verification of documents
You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
You will work together with our service partners to support our customers

YOUR PROFILE

You have some experience in customer support
You are available full-time
You have strong communication skills and a customer first mindset
You are proficient in English and Arabic
If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

International, diverse, and intrinsically motivated team
Autonomous and progressive work environment with low hierarchies and fast decision-making
Provision of full home office set-up
Flexible working hours
Individual professional and personal development opportunities
Most importantly: The chance to solve an actual problem

Über uns

Expatrio hat sich zum Ziel gesetzt, die beste Lösung für internationale Studierende in Deutschland zu sein. Mit einem digitalen Plattform-Ansatz (eine All-in-One-App), der sich an den Schnittstellen zwischen Fintech, Govtech und Edtech befindet, begleiten wir Zehntausende von Studenten auf ihrer gesamten Reise von der Studienvorbereitung und Visumsbeantragung bis zur Ankunft und dem Leben in Deutschland. Wir konzentrieren uns stets auf die bequemste Erfahrung für unsere Nutzer, indem wir alle benötigten Dienstleistungen und Produkte an einem einzigen Ort bündeln und maßgeschneiderte Lösungen für alle anbieten.

Klingt die Stelle interessant für dich? Dann freuen wir uns sehr über deine Bewerbung.

Dein Expatrio-Team