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Working Student - Customer Support (Berlin Office)

Berlin
Part-time
Intern / Student

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as

Working Student - Customer Support (Berlin Office)

Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE


  • Your main tasks will include the verification of customer documents (passports, visas, certificates of enrollment, proof of address, etc.)
  • Although we do not provide in-person support (but assist customers by connecting them with the live chat support team), you will manage passport verification for customers who visit our Berlin office
  • You will have your own responsibilities and also support our customer support agents with ad-hoc tasks

YOUR PROFILE

  • You have some experience in customer support or administrative tasks
  • You are available for at least a 6-month onsite internship in Berlin
  • You have strong communication skills and a customer-first mindset
  • You are proficient in English; German and/or Mandarin are a plus
  • If you have experience in the banking, document verification, or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
  • PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

  • International, diverse, and intrinsically motivated team
  • Autonomous and progressive work environment with low hierarchies and fast decision-making 
  • Flexible working hours
  • Most importantly: The chance to solve an actual problem

About us

Expatrio aims is to be the best solution for international students in Germany. With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.

Does the position sound interesting to you? Then we would be very happy to receive your application.

Your Expatrio team